Terms and conditions of sale

1. APPLICATION OF THE TERMS AND CONDITIONS OF SALE

1.1. The terms and conditions of sale apply to the purchase of goods in the rohuline.ee (registration code: 12274501, phone: +372 5667 1604) online shop between the buyer (hereinafter referred to as the Buyer) and the company Hiiumaa Lihatööstus OÜ (hereinafter referred to as the Seller).

1.2. In addition to these terms and conditions, legal relations arising from the purchase of products from the rohuline.ee online shop are governed by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA) and other legislation in force in the Republic of Estonia.

1.3. The Seller reserves the right to make changes to the terms and conditions of sale. These changes will be indicated on the website www.rohuline.ee.

2. PRICE INFORMATION

2.1. The goods are sent by refrigerated courier. Products that can be sent to a parcel machine (do not need to be stored at a specific temperature) are sent to a parcel machine according to the price list of the service provider. Read more about delivery in section 6 under “Delivery”.

2.2. If the order is placed before the terms and conditions of sale or prices have been changed, the legal relations between the Buyer and the Seller shall be governed by the terms and conditions in force at the time the order was placed.

2.3. The Seller reserves the right to make changes to sales prices. These changes will be indicated on the website www.rohuline.ee.

2.4. All prices are in euros.

3. PAYMENT METHODS

3.1. The Buyer pays for the entire order using the payment methods provided by the Seller. Before making the payment, the Buyer checks that the products, quantities and prices indicated in the order correspond to the Buyer’s actual requirements.

3.2. All payments are made in euros and are deducted from the payer’s account in euros.

3.3. Payments are processed by Maksekeskus AS under a contract. In the rohuline.ee online shop you can pay via Swedbank, SEB, Luminor, LHV, Coop Pank and Citadele banks.

3.4. The Seller is the controller of the personal data. The Seller forwards the personal data necessary for making payments to the authorised processor Maksekeskus AS.

4. PLACING AN ORDER

4.1. Add the desired products to the shopping cart.

4.2. To place an order, click on the “Pay” link in the shopping cart

4.3. On the order form, fill in the required fields correctly, as the accuracy and correctness of the information provided will determine the speedy and smooth delivery of the goods and the subsequent resolution of possible disputes and claims.

4.4. Indicate that you have read and agree to the Terms and Conditions of Sale and place your order by clicking on the relevant button.

4.5. You will be presented with an invoice for payment. The invoice will also be sent to the e-mail address indicated in the Buyer’s details.

4.6. Goods are dispatched once a week on Tuesdays. Orders received by Sunday (inclusive) will be dispatched on Tuesday. Orders received in the following days will be dispatched the following week. Delivery to customers takes place on Wednesdays.

5. ENTRY INTO FORCE OF THE SALES CONTRACT

5.1. By the contract of sale of the goods, the Seller undertakes to transfer to the Buyer the goods existing or to be acquired by the Seller in the future and to enable the transfer of ownership to the Buyer, while the Buyer undertakes to pay the Seller the amount indicated on the invoice for the goods and to accept the goods.

5.2. The sales contract enters into force after the payment made by the Buyer has been received in the Seller’s bank account.

6. DELIVERY

6.1. Delivery of the order is carried out by our logistics partner Sendpack. The exact delivery time is indicated on the rohuline.ee website.

6.2. The ordered products will be sent to the address provided by the Buyer by courier, to a parcel machine (non-temperature-sensitive goods) or issued to the Buyer from the Seller’s production facility.

6.3. The delivery of products by courier:

6.3.1. Products will be delivered to the agreed address. The delivery location for self-pickup is Hiiumaa Lihatööstus (Hiiumaa Meat Factory) (Lehola, Vaemla, 92137 Hiiumaa).

6.3.2. Before reaching the Buyer, the courier will contact the Buyer at the telephone number provided by the Buyer to the Seller, informing the Buyer of the arrival.

6.3.3. The Buyer must ensure receipt of the products at the time and address indicated in the order. If the order is accepted by a representative of the Buyer, the courier has the right to ask for the order number. If the Buyer does not answer the telephone and/or does not guarantee the receipt of the products upon the first arrival of the courier at the Buyer’s designated location or if the delivery of the products at the agreed time becomes impossible due to other circumstances on the part of the Buyer, the Seller shall consider that the Buyer has received the order and the undelivered goods shall be disposed of.

6.3.4. In the event that the Seller is unable to deliver the products at the time specified in the order due to circumstances attributable to the Seller, the Seller undertakes to inform the Buyer immediately by means of the contact telephone number or e-mail provided by the Buyer to the Seller. The Seller and the Buyer agree on a new delivery time. In the event that the Seller and the Buyer fail to agree on a new delivery time, the Seller and the Buyer shall consider the sales contract for the specific order to be terminated and the Seller shall refund the Buyer the full amount paid for the order within 7 working days of the delivery date specified in the order.

6.3.5. The risk of damage to or loss of the products shall pass to the Buyer upon receipt of the order.

6.3.6. Upon delivery of the order, the Buyer undertakes to immediately check the conformity of the delivered products with the order. Non-conformities with the order (e.g. missing products, defective products or broken packaging, products not ordered, unsuitable substitute products, etc.) must be reported by the Buyer by e-mail to info@rohuline.ee within 24 hours of receipt of the package.

6.3.7. Upon acceptance of the order, the Buyer has the right to refuse products that do not comply with the correct packaging or are expired or otherwise damaged. The basis for the return is an e-mail from the Buyer to the Seller with a detailed description of the reason. The amount of the order to be returned will be refunded to the Buyer’s bank account within 7 working days from the date of confirmation of the e-mail on which the return is based.

6.3.8. In the event of a complete cancellation of the order, the Seller has the right to deduct a transport fee from the order cost returned to the customer in the amount fixed in clause 6.4.2.

6.4. Delivery options and costs

6.4.1. I’ll pick it up myself – free of charge
Lehola, Vaemla, 92137 Hiiumaa

6.4.2. Courier – €12
Delivery by courier in the areas specified by rohuline.ee to the address specified by the customer.

6.4.3. Parcel machine – according to the size of the parcel and the price list of the service provider

7. RIGHT OF RETURN

7.1. Once the order has been received, the Buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

7.2. Pursuant to subsection 53(4(4)) of the Law of Obligations Act (hereinafter LOA), the 14-day right of withdrawal shall not apply to:

7.2.1 the delivery of goods that deteriorate or expire rapidly;

7.2.2 the delivery of goods in sealed packaging that are not suitable for return due to health or hygiene reasons and were unsealed after delivery;

7.2.3 the delivery of goods that are, according to their nature, inseparably mixed with other items after delivery;

7.3. If the goods are defective or do not correspond to the product description on the rohuline.ee website, the Seller shall pay the Buyer all fees related to the sales contract. In the event of withdrawal from the contract, rohuline.ee will pay the initial postage costs related to the return of the goods.

7.4. When you receive the goods, you must make sure that the packaging is intact. Before signing the dispatch document, please make sure that the packaging of the goods is intact. Later claims will not be accepted. Returned goods must be unused, complete and in their original packaging; the packaging must not be broken or damaged. To verify the nature, properties and functioning of the item, the Buyer must handle and use the item only as they would normally be allowed to do in a shop.

7.5. In order to return the goods, you must submit a free-form declaration of withdrawal from the purchase of the goods, which may be sent to info@rohuline.ee no later than 14 days after receipt of the goods.

7.6. The Buyer must return the goods to the Seller immediately after the submission of the declaration or at the latest within 14 days thereafter, or provide proof that they have handed over the goods to the logistics company within the aforementioned period.

7.7. Upon receipt of the declaration of withdrawal, the Seller shall return the amount paid for the goods to the Buyer without undue delay, but not later than 14 days after the receipt of the declaration of withdrawal.

7.8. In order to return a product, a withdrawal notice must be sent to info@rohuline.ee.

8. COMPLAINTS PROCEDURE

8.1. In the event of a defect, the Buyer must submit a complaint to the online shop within one week after the defect has been discovered, attaching the digital or paper invoice on the basis of which the purchase of the goods was paid.

8.2. The Seller is not responsible for:
– defects in the product caused by the Buyer as a result of non-compliance with the instructions for use, improper use or storage of the product,
– normal wear and tear of the product.

8.3. In the event of non-conformity or defects in the product, please send a complaint to info@rohuline.ee, stating the name of the person placing the order, the contact telephone number, the order number and a precise description of the non-conformity or defect.

8.4. All complaints will be reviewed and the Buyer will be contacted as soon as possible, but no later than 5 working days after receipt of the complaint.

9. THE BUYER’S RIGHT TO REFER TO THE EUROPEAN UNION CONSUMER DISPUTES RESOLUTION PLATFORM

9.1. If the Buyer has any complaints with regard to the Seller, the Buyer should notify us by sending an e-mail to info@rohuline.ee.

9.2. If the Buyer and the Seller are unable to settle the dispute by agreement, the Buyer may refer the dispute to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising out of a contract concluded between the Buyer and the Seller. The review of the Buyer’s complaint by the Committee is free of charge.

9.3. The Buyer may also turn to the European Union Consumer Disputes Resolution Platform.

10. FORCE MAJEURE

10.1. The Seller is not liable for any damage caused to the Buyer or any delay in delivery of the goods if the damage or delay in delivery of the goods is due to circumstances the Seller could not control or foresee.